IT Service Management V

Key Responsibilities

• Manages the service and/or application as a product. Responsible for managing the cost structure and lifecycle of IT services, supervising patches, point releases and major upgrades, considering introduction of new technology. Responsible for negotiating SOWs and SLAs to deliver most cost effective solution.
• Ensure that service/product is meeting customer needs and initiates training, documentation and marketing to improve full value of the service/product is realized.  
• Works with managers and other senior department staff to coordinate scheduling and prioritization of all department projects and participates in assignment of projects to staff or outsides resources. 
• Reviews root cause analysis of outages or incident trends (often working with managed services partner).  Approves preventative actions 
• Represents organization at Executive Change review board and architecture reviews.  Ensures architecture roadmap for service/product is documented and up to date. 
• Ensure that service/product is meeting customer needs and initiates training, documentation and marketing to improve full value of the service/product is realized.  
• Plans and manages complex changes and manages resolution of complex problems and outages.  
• Asia IT spending control and management
• Asia project portfolio and delivery management with HQ

Functional Knowledge

• Regarded as the technical expert in their particular field
• Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

Business Expertise

• Anticipates business and regulatory issues; recommends product, process or service improvements 

Leadership

• Leads projects with notable risk and complexity; develops the strategy for project execution

Problem Solving

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

Impact

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

Interpersonal Skills

• Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Shift:

Not Overtime Eligible (Japan)

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Referral Payment Plan:

None

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.