Customer Engineer

Key Responsibilities

• Performs all standard service activities through Tier I with moderate assistance. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes.

• Responds to fab issues in a timely manner and partners with other engineers as required. Verifies operational quality of system equipment without needing assistance. Assists senior engineers as needed.

• Follows all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with little to no supervision.

• Performs BKM’s. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.

• Able to diagnose and resolve recurring technical problems with little assistance. Demonstrates ability to execute escalation plans; independently able to resolve Day-Day issues. Assists in preparing and delivering status on technical issues to internal stakeholders. Demonstrates knowledge in fundamental theories. Continues to develop in-depth knowledge of equipment. Demonstrates ability to read and understand circuit diagrams. Partners with experienced team to gain additional knowledge from the experts. Continues to enhance skillset for assigned product and platform.

• Applies diagnostic techniques, uses proper forms of documentation and test equipment with assistance from senior engineers (Testing). Ability to diagnose and resolve technical problems (Corrective maintenance).

• Owns responsibility for customer satisfaction within work area. Executes to plan and communicates with both the customer & management.

• Complies with all safety procedures and consistently demonstrates safety as a value. Seeks assistance when needed.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Develops skills to perform a range of day-to-day activities with some supervision. Ability to learn and acquire new skills on technological tools.

Business Expertise

• Understands how the assigned duties relate to others on the team and how the team interconnects with one another. Supports customer satisfaction plans within assigned area. Leverages in-depth knowledge of engineering principles taught during training.

Leadership

• Has no supervisory responsibilities; manages own workload.

Problem Solving

• Recognizes and solves problems that occur in the work area by seeking supervisory approval; evaluates and selects solutions from established options. Able to utilize data and analytical tools for basic diagnostics.

Impact

• Recognizes the impact of the team by delivering strong performance relating to the quality of the services or information provided; follows standardized procedures and practices with supervision and guidance.

Interpersonal Skills

• Strong communication skills and able to clearly explain technical information.

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

English

Years of Experience:

Up to 1 Year

Work Experience:

Additional Information

Shift:

Day (China)

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.